All custom-decorated products are final sale, including:

• DTG printed garments
• DTF transfers
• Screen printed apparel
• Embroidery
• Private label / white-label products
• Bulk custom orders

Because these items are produced specifically for your order, we do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Customer resale issues
• Event cancellations
• Minor color variations
• Slight print placement shifts

By approving your artwork and completing checkout, you confirm acceptance of final production.

Blank, undecorated apparel may be eligible for return under the following conditions:

• Return request submitted within 7 days of delivery
• Items are unworn, unwashed, and unaltered
• Items are in original packaging
• No tags removed
• No visible wear or odor

Approved returns are subject to:

• 15% restocking fee
• Return shipping at customer expense
• Original shipping fees are non-refundable

We reserve the right to refuse returns that do not meet these conditions.

If your order arrives:

• Damaged
• Defective
• Incorrectly produced
• You must notify us within 5 business days of delivery.

Please include:

• Order number
• Clear photos of the issue
• Description of the defect

If approved, we will:

• Replace the item, OR
• Issue store credit, OR
• Issue a refund (at our discretion)

Print Merch reserves the right to inspect and verify claims before issuing compensation.

• Fabric dye lots
• Monitor displays
• Print method (DTG vs screen vs embroidery)
• Material composition

Minor variations in color or placement do not qualify as defects.

Exact color matching is not guaranteed unless a physical sample was approved.

Customers are responsible for reviewing sizing charts before ordering.

Print Merch is not responsible for:

• Ordering the wrong size
• Shrinkage within manufacturer tolerance
• Fit expectations

We recommend ordering samples before large bulk runs.

For white-label and blind-shipped orders:

• The reseller assumes responsibility for end-customer issues.
• Print Merch will only address production defects.

We do not accept returns due to your customer dissatisfaction.

Orders may be canceled only if:

• Production has not started.

Once production begins, cancellation is not possible.

Custom items cannot be canceled after approval.

Filing a chargeback without first contacting us to resolve the issue may result in:

• Permanent account suspension
• Legal recovery action
• Collections processing

We are committed to resolving issues fairly and quickly.

If a refund is approved:

• Refunds are issued to the original payment method
• Processing time: 5–10 business days
• Shipping fees are non-refundable

Store credit may be offered at our discretion.

Duties, customs fees, or brokerage charges are non-refundable.

Print Merch is not responsible for customs-related delays or fees.

Our total liability shall not exceed the amount paid for the product in question.

We are not responsible for:

• Lost business
• Event deadlines
• Resale losses
• Customer resale disputes

Email: contact@printmerch.ca

Include:

• Order number
• Reason for return
• Photos (if applicable)

Return requests sent after the 7-day window may be denied.